1. Subscription Model
GrowProPlus operates on a monthly subscription basis. All plans (Basic, Standard, Pro) are billed monthly and renew automatically. Work on your account begins within 3–5 business days of your subscription activation.
2. Cancellation
You may cancel your subscription at any time by contacting us at growproplus@growproplus.com. Cancellations take effect at the end of the current billing period. You will continue to receive service until that date and will not be charged again.
There are no cancellation fees and no minimum commitment period.
3. Refund Eligibility
After the initial 7-day period, refunds are considered on a case-by-case basis under the following circumstances:
- We failed to deliver the agreed services within the stated timeframe
- A technical error on our part resulted in duplicate billing
- The service was not started within 10 business days of payment
4. Non-Refundable Situations
Refunds will generally not be issued in the following cases:
- The client simply changed their mind after the 7-day guarantee period
- Work has already been delivered and approved by the client
- Delays caused by the client (late feedback, unavailable access, etc.)
- Results did not meet subjective expectations (e.g., traffic targets not achieved)
- The subscription was not cancelled before the next billing date
5. Refund Process
To request a refund, email growproplus@growproplus.com with your name, email address, and reason for the request. We aim to respond within 2 business days.
Approved refunds are processed to the original payment method (credit/debit card via Stripe) within 5–10 business days.
6. Chargebacks
We encourage clients to contact us before initiating a chargeback or payment dispute. Most issues can be resolved quickly through direct communication. Chargebacks initiated without prior contact will be contested with full documentation of services provided.
7. Contact
For any refund or billing questions:
📧 growproplus@growproplus.com
Please include your order or subscription reference in your message.